Thank you for visiting our returns and exchanges content page.
Product samples are available free of charge so you can test the quality of our products prior to purchase. There are no returns on blank or imprinted merchandise unless there are defects in workmanship. On this rare occasion, please contact our customer service team within 2 days of delivery, or email photos showing the defects to email@example.com. Authorized returns will require factory inspection and a return authorization number. Unauthorized returns will not be accepted.
Buyer must inspect delivered products and report claims for damages, shortages or receipt of wrong products which are discoverable on a visual inspection within 48 hours of delivery (or within five  days if the damage or defect is not discoverable on a visual inspection) or the products will be deemed irrevocably accepted and such claims will be deemed waived. However, shipping damage claims must be made by buyer directly with the shipping company in accordance with such company’s policies, which generally require such claims to be made prior to the time the carrier of the products leaves the delivery destination. Buyer will advise seller of any such claims. For any valid claim timely made that does not result from the actions of a carrier, seller, at its option, may repair the product, or replace the product with an identical or substantially similar product, or refund or credit the purchase price to buyer for the affected product. THESE ARE BUYER’S SOLE AND EXCLUSIVE REMEDIES WITH RESPECT TO SELLER FOR DAMAGED OR MISSING PRODUCT. For defective product, the warranty remedies described herein, if any, shall apply.
RETURN & REFUND POLICY
RETURN & REFUND POLICY
EXCEPT AS AUTHORIZED BY SELLER IN WRITING, ALL SALES ARE FINAL AND NO RETURNS OR REFUNDS ARE ALLOWED OTHER THAN AS PROVIDED HEREIN. For damaged or missing product, see section INSPECTION/ACCEPTANCE above. For defective product, see section WARRANTY, below.
AFTER ACCEPTANCE OF AN ORDER BY SELLER, A SALE IS FINAL AND CANNOT BE CANCELLED OR CHANGED BY BUYER WITHOUT SELLER’S WRITTEN CONSENT.
If an order is in production but not past the proof stage, an order may be cancelled with a fee of $250.00 and a restocking fee of 20% of the product to refund the goods back to the warehouse.
If an order is in production and is past the proof stage, an order is not cancellable or changeable.
IF A PRODUCT IS IMPORTED ON BEHALF OF BUYER, IN THE EVENT THE PRODUCT FAILS TO SHIP WITHIN 30 DAYS AFTER THE QUOTED DELIVERY DATE, THEN BUYER MAY, AT ITS OPTION, CANCEL ANY PORTION OF THE ORDER PERTAINING TO SUCH PRODUCT PRIOR TO THE SHIPMENT OF THE PRODUCT. ONCE THE IMPORTED PRODUCT IS IN TRANSIT, THE SALE IS FINAL AND CANNOT BE CANCELLED OR CHANGED BY BUYER
Any other changes to an order requested by buyer will require the prior written approval of seller, which approval may be subject to price adjustments or changes to delivery dates as determined on a case-by-case basis. Buyer assumes all responsibility for errors in specifications and buyer materials provided to seller and/or for products approved by buyer. Clerical errors in orders are subject to correction by seller. Seller may, with or without notice, cancel all or any part of an order at any time (including after an order has been submitted or accepted) without liability to buyer except to refund to buyer any amounts paid by buyer for product not delivered by seller.
SELLER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS NOT MANUFACTURED BY SELLER. Such products carry the original manufacturer’s warranty (if any) and buyer must submit warranty claims regarding such products to the original manufacturer in accordance with such manufacturer’s warranty policies. With respect to products that are manufactured solely by seller, seller warrants to buyer that such products will be free from defects in material and workmanship under normal use for a warranty period of ninety (90) days following shipment from seller. Any disposable products manufactured by seller are warranted for single use only. The warranty does not cover and seller will have no warranty obligation whatsoever with respect to any damage to a product caused by or associated with: (a) usage not in accordance with product instructions or usage for a purpose not indicated on the labeling; (b) abuse, misuse, neglect, improper maintenance or storage, accident, vandalism, or the negligence of any party other than seller; (c) a force majeure event; (d) use of unauthorized third party consumables and accessories with the product; or (e) modifications or alterations to a product not authorized by seller. Seller’s obligations under this limited warranty are contingent on buyer’s full payment of the product purchase price. SELLER EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS WARRANTIES ARISING FROM COURSE OF DEALING AND USAGE OF TRADE, AND SELLER DOES NOT REPRESENT OR WARRANT THAT ANY PRODUCT WILL MEET BUYER’S REQUIREMENTS. Notice of a defective product under seller warranty must be given to seller in writing within ten (5) days following the discovery of such defect. Any oral or written statement concerning the Products inconsistent with the warranty set forth herein will be of no force or effect. Seller’s sole liability, and buyer’s exclusive remedy, for a defect in a product manufactured solely by seller that is covered under the warranty will be, at seller’s option, for seller to either replace or repair the defective product(s), or refund or credit the purchase price to buyer.