Will I receive a tracking number for my order?
Yes, you will receive a tracking number via email on the day your order ships.
The tracking number will be sent from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com. Please add both addresses to your safe sender list.
Many times, our emails to you will go into spam. If you are using @gmail.com, @aol.com, @ymail.com, @hotmail.com, @bellsouth.net, and @yahoo.com please double check your spam filters and junk files from a DESKTOP computer for the best practices in locating emails that are trapped in the email system. We are not responsible for your email server nor your technical efforts to locate spam or junk emails. Our system sends all order tracking confirmations to your email on file when your account is set up.
If my order is returned to sender for non-delivery by www.ups.com or www.usps.com, what will happen to my order?
www.ups.com non pickup:
United Parcel Service or UPS for short will make every attempt to deliver your order. If you are not home or at the office to receive your order, UPS will place a call sticker on our door directing you to either A) an access point for pickup or B) will make another attempt to deliver your package the next day.
IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH UPS.COM ON YOUR ORDER.
Once a tracking number is emailed to you from hello@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.
If an order is not picked up at the access point within 3 business days your package will be returned.
If you are not home or at the office when UPS makes their next delivery attempt and the number of attempts exceeds 3 your package will be returned.
If your package is returned to our warehouse for non-delivery or non-pick up a $25.00 return and retrieval fee will need to be paid along with all re-shipment charges before your package is sent back out. This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.
www.usps.com non pickup:
United States Postal Service or USPS for short will make every attempt to deliver your order. If you are not home or the office to receive your order, USPS will place a call sticker in your mailbox directing you to either A) pickup your package at the nearest United States Postal Service Center or B) will make another attempt to deliver your package the next day.
IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH USPS.COM ON YOUR ORDER.
Once a tracking number is emailed to you from hello@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.
If an order is not picked up at the Unites States Postal Service Center within 7 business days your package will be returned.
If you are not home or at the office when USPS makes their next delivery attempt and the number of attempts exceeds 3 your package will be returned.
If your package is returned to our warehouse for non-delivery or non-pick up a $25.00 return and retrieval fee will need to be paid along with all re-shipment charges before your package is sent back out. This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.
What if I am not home or at my office to receive my order? What happens to it?
www.ups.com non pickup:
United Parcel Service or UPS for short will make every attempt to deliver your order. If you are not home or at your office to receive your order, UPS will place a call sticker on our door directing you to either A) an access point for pickup or B) will make another attempt to deliver your package the next day.
IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH UPS.COM ON YOUR ORDER.
Once a tracking number is emailed to you from hello@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.
If an order is not picked up at the access point within 3 business days your package will be returned.
If you are not home or at your office when UPS makes their next delivery attempt and the number of attempts exceeds 3 your package will be returned.
If your package is returned to our warehouse for non-delivery or non-pick up a $25.00 return and retrieval fee will need to be paid along with all re-shipment charges before your package is sent back out. This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.
www.usps.com non pickup:
United States Postal Service or USPS for short will make every attempt to deliver your order. If you are not home or at your office to receive your order, USPS will place a call sticker in your mailbox directing you to either A) pickup your package at the nearest United States Postal Service Center or B) will make another attempt to deliver your package the next day.
IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH USPS.COM ON YOUR ORDER.
Once a tracking number is emailed to you from hello@innovativemarketinganddesign.com or
production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.
If an order is not picked up at the Unites States Postal Service Center within 7 business days your package will be returned.
If you are not home when USPS makes their next delivery attempt, and the number of attempts exceeds 3 your package will be returned.
If your package is returned to our warehouse for non-delivery or non-pick up a $25.00 return and retrieval fee will need to be paid along with all re-shipment charges before your package is sent back out. This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.
What happens if my package is left at my front door and it is not there when I get home?
You are responsible for your order at the time it ships from our warehouse or office locations.
All order packages ship either www.ups.com or www.usps.com.
A tracking number is sent to you within 24 hours of shipment of your order.
Please check your spam and or junk folder if you do not see your tracking number or order confirmation.
If either www.ups.com or www.usps.com delivers your package or leaves it unattended at your delivery location; you must be in touch with the carrier to resolve any issues with shipment.
If you find that either www.ups.com or www.usps.com leaves your package for you and it is not at your delivery location, please contact either carrier to initiate an investigation into your package.
If you have contacted your carrier and initiated an investigation of package; then please call our office at 770.431.0557 so we may also assist you.
If you authorize UPS to deliver your package by either A) signing the back of a call sticker releasing the package to be delivered without signature this one time or B) by having a call sticker on file for automatic delivery without signature until revoked, Innovative Marketing and Design is not responsible for your package should it be stolen or removed from your delivery area. Please always sign for packages or have your package re-routed using either www.ups.com or www.usps.com whichever carrier is handling your package to a secure destination for delivery.
It is your responsibility to contact any and all carriers within 48 hours of delivery if there is an issue with your missing shipment.
Once you initiate a formal investigation with the carrier, please call 770.431.0557 for further instruction.
